About Cinemark

Call Center Support Representative – Level 1

Cinemark has a 1st level Call Center Support Representative position available in the Theater Technology department based in the Frisco, TX support center.
 
The primary responsibility of this position is to provide support via phone, email and tracking software for our end user's technical problems and service requests; records problem symptoms and information for escalation of the more complex problems to higher level support; maintains knowledge of relevant products to provide accurate solutions and acts as representative of the Theater Technology team to our customers.
           
Candidate must have strong analytical and troubleshooting skills; provide excellent customer service with a positive attitude; superior problem-solving and communication skills; a great work ethic and the ability to work in a team environment;   knowledge of Microsoft Windows systems and the ability to learn quickly are a must.
                     
The Call Center is open 24 hours a day, 7 days a week and 365 days a year.  The position will be rotating shifts requiring nights, weekends, holidays and is 40 hours per week.
 
EDUCATION and/or EXPERIENCE
•         Excellent customer service with a positive attitude
•         1-2 years experience with digital cinema is an asset
•         Theater operation knowledge and experience is an asset
•         Must be willing to work a flexible schedule including evenings, holidays and weekends

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

 

Trilingual Support Center Specialist (Latin America)

Cinemark has a Call Center Support Representative position available in the Theater Technology department based in the Frisco, Texas support center.
 
The primary responsibility of this position is to provide senior level support for digital projection system (projectors, media players, switches, and theater management systems), sound equipment, and other in-theater technology equipment.  The position requires a wide range of skills that encompass every area of Information Technology and Digital Cinema.  Job consists of support via phone, email, and ticket tracking software for our international end user's technical problems and service requests; maintain knowledge of relevant products to provide accurate solutions and act as a representative of the Theater Technology team to our customers.
         
Candidate must be trilingual in English, Portuguese and Spanish; have strong analytical and troubleshooting skills; provide excellent customer service with a positive attitude; superior problem-solving and communication skills; a great work ethic and the ability to work in a team environment; knowledge of Microsoft Windows systems, network fundamentals; and the ability to learn quickly are a must.
         
Previous call center experience, customer service, and knowledge of movie theater operations would be an asset.
         
The Call Center is open 24 hours a day, 7 days a week and 365 days a year.  The position will be rotating shifts requiring nights, weekends, holidays and is 40 hours per week.
 
 
Mandatory Skills
• Excellent customer service skills with a positive attitude
• Trilingual English, Portuguese and Spanish
• Excellent communication skills and ability to work in a team environment
• Must be willing to work flexible schedule including evenings, holidays and weekends
• Comfortable with computers and willing to learn new technologies

Not Mandatory but considered an asset
• Theater operation knowledge and experience
• 1-2 years in a call center environment
• 1-2 years experience supporting Microsoft environments including desktop support
• Associate or bachelor degree
• Microsoft/Networking certifications

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

Application Integration Specialist

Company Overview:

Century Theaters of Canada is a wholly owned subsidiary of Cinemark U.S.A. Inc.  Headquartered in Plano, TX, Cinemark is a leader in the motion picture exhibition industry with 461 theatres and 5,207 screens in the U.S. and Latin America as of September 30, 2012.
• Our circuit is the third largest in the U.S. with 299 theatres and 3,918 screens in 39 states.
• We are the most geographically diverse circuit in Latin America with 162 theatres and 1,289 screens in 13 countries.
• During the year ended December 31, 2010, we ranked either #1 or #2 by box office revenues in 24 of our top 30 markets.

Position Overview:

This position is based in Simcoe, Ontario, Canada.

This position will be responsible for the specification, development and implementation of various Theater Technology software and reporting projects.   This will include data capture and reporting systems, integration between the major software systems used by Theater Technology (Altiris, IP Phone system, and network monitoring), and implementation of support tools for the support center.  This position will also be responsible for working with software vendors on enhancements required to meet current and future needs of Theater Technology and Theater Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for management of various projects, including budgets and timeline
• Ensure that all projects are implemented on time, within budget and meet customer approval.
• Work with users to identify changing business requirements; specify changes to existing systems to meet user needs.
• Capture requirements and develop specifications for new software applications.
• Required to develop specifications and perform coding for Theater Technology reporting
• Required to develop specification and perform coding for support tools for the Cinemark Support Center (CSC).
• Perform maintenance and investigate issues and recommend corrective action with the software applications utilized by the Theater Technology department or Theater Operations.
• Work with Vendors and department members in order to design, improve, and/or debug the
Software applications utilized by Theater Technology and Theater Operations.
• Must be available to assist in emergencies
• Required to travel as needed
• Required to perform any other duties deemed necessary by the Senior AI specialist or the Director of Theater Systems.

Education and Skills Required:

• College or University degree in Management Information Systems or similar discipline
• 3+ years of experience working on software implementation projects (creating or modifying software applications).
• Minimum of 3 years of Project management experience in software and reporting development.
• Experience in software development. Proficiency in various development environments and data structures and systems.
• Proven communications and problem solving skills.

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.