Scan Member ID Profile & Payment Tickets Gift Card Sign In Sign Out Shopping Cart Edit Close Calendar Movie Club Facebook Twitter YouTube Instagram Help Connections Rewards History Warning Event Series Event Series Location Plus Minus Movie Rewards Candy Popcorn Drink Hot Dog Pizza Ice Cream Delete Ticket Popcorn Delete Skip to Main Content

Frequently Asked Questions

Tickets, Purchases and Refunds FAQ

How to buy and pick up tickets, request refunds, and other purchase-related questions.

Gift Cards FAQ

Information on buying, registering, reloading and purchasing tickets with Cinemark gift cards.

Cinemark Movie Rewards FAQ

Learn more about Cinemark Movie Rewards, featuring Movie Club and Movie Fan.

Private Screenings & Meetings FAQ

Screening types, A/V equipment, and other information about private screenings and meetings.

Theatre Church FAQ

Scheduling, facility and policy questions answered for holding church services at Cinemark.

Birthday Parties FAQ

Party options, policies, scheduling and more about having a birthday party at Cinemark.

School Field Trips FAQ

Planning, attendance, payment and other details about school events at Cinemark theatres.

Summer Movie Clubhouse FAQ

Details about Cinemark's annual Summer Movie Clubhouse program.

VIP Room in Kansas City FAQ

Information about The VIP Room, making reservations and private party packages.

The VOID FAQ

Information about the VOID, purchasing tickets, and other related questions.

COVID-19 FAQ

Learn more about theatre changes due to COVID-19 closures.

Get email updates about movies, rewards and more! Subscribe to our emails